FreshPack Export Sales Ltd ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.smilingmonkey.com, contact us, or engage in business with us.
By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and business information:
- Contact Information: Name, email address, phone number, company name, country, job title.
- Business Information: Type of business, intended order size, shipping destination, etc.
- Technical Information: IP address, browser type, operating system, referring URLs, and other usage data collected via cookies and analytics tools.
- Correspondence: Any messages or inquiries submitted via forms or email.
We do not knowingly collect personal data from individuals under the age of 18.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to inquiries and requests for quotes
- To process orders and manage business relationships
- To improve our website and user experience
- To comply with legal and regulatory obligations
- To send updates, promotions, or newsletters (with your consent)
3. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share it only in the following cases:
- With authorized service providers who assist with website operation, logistics, or customer support
- To comply with applicable laws, regulations, or legal processes
- In the event of a business transfer (e.g., merger or acquisition)
All third-party partners are required to maintain the confidentiality of your data.
4. Cookies and Tracking Technologies
We may use cookies, Google Analytics, and similar tools to enhance your browsing experience and understand how visitors interact with our site.
You can manage your cookie preferences through your browser settings.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or misuse. However, no internet-based system is 100% secure.
6. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before submitting any data.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
